Armstrong-Hilton eLearning

10 modules (five-month course)

You will have to take the first five modules (P1-P5). These offer a thorough grounding in business writing.

Module name

Module Objectives

getting started

	grammar terminology used during the course
	talking about everyday events and habits
	planning before you write

writing emails

	key phrases for writing polite emails
	the structure of an email and writing good paragraphs
	articles (a, an, the)
	prepositions of time and place

writing letters

	the layout for a letter
	the right way to greet your reader
	common verbs plus prepositions
	the passive voice

writing memos

	the structure of a memo and how it's different from that of a letter
	talking about the past using the present perfect and simple past tenses
	using time phrases to talk about the past

writing requests

	making polite requests
	the difference between state and act verbs - why we don't say
	I am being happy
	the difference between much and many, and why we can't say an information

Then you can choose five modules from the elective modules below.

taking notes

	taking notes from a meeting and writing them up as minutes
	'building' words using suffixes and prefixes
	reported speech

writing complaint letters

	key phrases for effective complaints
	the difference between make and do
	talking about the future using if ('first' conditional)

replying to complaint letters

	key phrases for replying to complaints - how to keep the customer happy
	simple past and present perfect tenses
	the infinitive and gerund (-ing form) after verbs

writing enquiries

	using will for predictions
	the difference between enquiry, query and demand
	key phrases for asking for information.

P10

replying to enquiries

	words which we often use with price
	conditional sentences using unless, even if, providing etc.
	quoting prices and giving information

P11

writing sales letters

	the language of sales letters
	some effective adjectives to describe your products - and how to compare them
	key phrases for sales letters

P12

writing itineraries

	using present continuous to talk about future arrangements
	useful travel vocabulary

P13

requesting action

	altering your tone to make it more direct
	the difference between remember doing and remember to do
	some common phrasal verbs
	key phrases

P14

writing one-page reports

	the structure and layout of a short report
	key phrases for report writing
	making a recommendation
	verbs, nouns and adjectives to describe trends and changes

P15

letters to colleagues

	key phrases for sending thanks, congratulations and condolences
	the different 'registers' (tones) we can use for personal emails
	some common euphemisms - polite ways of talking about unpleasant things


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